# Cascade Lodge Whistler - FAQ Find answers to common questions about Cascade Lodge Whistler including check-in, WiFi, amenities, policies, and planning your Whistler vacation stay. ## Frequently Asked Questions ### Do vacation rentals in Whistler Cascade Lodge have internet access/WiFi? Yes. Whistler Cascade Lodge vacation rentals have internet access, so you can stay connected throughout your trip. ### Is there a pool and hot tub onsite? Cascade Lodge has a large year-round heated outdoor pool and two hot tubs for your enjoyment, no matter the season. **Summer hours** 10 AM -10 PM **Winter hours** 1 PM - 10 PM Located just past the lobby on the ground floor. Available for all guests to use. ### What time are check-in and check-out in vacation rentals? Our standard check-in time is 4:00 p.m., and the check-out time is 10:00 a.m. Some exceptions apply—after you book, you’ll find check-in and check-out details in your email confirmation. ### Will my Whistler Cascade Lodge vacation rental be clean when I arrive? Absolutely. Our local Whistler Cascade Lodge team includes professional housekeepers who care for all our homes here. They’ll clean thoroughly and restock amenities, so everything is ready for your arrival—and all you have to do is settle in and relax. ### What if I need to change or cancel my trip to Whistler Cascade Lodge? No worries, plans change. Read over our cancellation policy for more information. ### Check-In Process Owners and guests will need to check-in at the central office, located in Function Junction, before proceeding to Cascade Lodge. Here, you will receive your welcome pack that contains your door codes for access to your unit. ### Are pets allowed? Unfortunately, no pets are allowed in the units due to strata bylaws. We love our furry friends just as much as you and understand not wanting to leave them behind. Here are some recommended boarding kennels you can leave your pets at while on vacation. * Alpine Dogs * Whistler Dog Sitting * Cozy Mountain Pet Resort, Pemberton * Ruff Stuff Dog Services, Squamish * Ruth’s Pet Hotel, Pemberton _IMPORTANT: Certified guide dogs or service dogs are permitted with restrictions and additional fees regardless of strata bylaws. Feel free to [contact our team](https://cascade-owners.springnest.com/contact-us/) for more information regarding this._ --- View this page online: https://www.whistlercascadelodge.com/faq